Frequently Asked Questions

ABOUT DIMENSA BOUTIQUE

Dimensa Boutique is a retailer committed to selling a unique variety of clothing and accessories that is hard to find in other clothing stores at reasonable prices. We sell clothes offered from small-end designers as well as high-end designers. We look for designers who produce authentic, limited quantity, and hard to find fashion and accessories.

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

If you're not satisfied, we are not satisfied! We take returns on all items except undergarments due to safety regulations. However, we want to make sure you are satisfied and will make sure that we address any problems or issues you may have. Please contact with detailed information of your problem and let's see how we can solve it!

We will accept returns within 10 business days from receipt of delivery. -All items must be returned with original tags still attached. -Returns must be received unwashed, unworn and in new condition. -Shoes must be returned in their original box, unworn, and placed inside a protective shipping box. -If it is our error, then we will pay for shipping charges. Otherwise, buyer is responsible for all return shipping costs. -No Exchanges are processed. You will be refunded for the return and can make a new order for correct item, unless it is our error. -Refunds will be issued immediately upon receipt of the merchandise. Please submit all return requests to sales@dimensaboutique.com.

Please include the following information with your return:

Order Number
Reason for the return
Name, Address and Phone Number

Once we receive the request, a return address will be provided to process the return/exchange.

WHAT SHIPPING CARRIER DO YOU USE?

We ship with United States Postal Service (USPS) , FEDEX, UPS, and DHL. We will choose the best shipping carrier for your order.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Orders are shipped within 1 - 2 days. Orders ship Monday-Friday, excluding holidays. Standard shipping time is 3 - 5 business days in the USA. International shipping varies based on destination. Typically, 10 - 20 business days for international.

DO YOU OFFER EXPEDITED SHIPPING?

We do offer expedited shipping on certain items, as noted in item description.

*Any question that is not addressed above and you need answered, feel free to email us at cs@dimensaboutique.com